TERMS AND CONDITIONS

We are DAMI, obrt za prijevoz putnika i usluge (hereafter the “Company”, “We”, “Us”, or “Our”), a company registered in Croatia at Put Kozjaka 23, Kaštel Gomilica 21213, operating as Airport Split Transfers.
Business Owner: Denis Mijatović.

1. Introduction and Acceptance

1.1. These Terms and Conditions (“Terms”) govern all services provided by the Company, including but not limited to airport transfers, hotel transfers, and passenger transportation services (“Services”).
1.2. By making a reservation or using Our Services, you (“User” or “Passenger”) agree to be legally bound by these Terms. If you do not agree to these Terms, you should not use Our Services.
1.3. The Company reserves the right to modify these Terms at any time. Changes become effective upon posting on Our website or communicating them to you. Continued use of Our Services constitutes acceptance of the modified Terms.

2. Booking and Reservation

2.1. Advance Notice: Reservations should ideally be submitted at least 48 hours before your arrival/service date for optimal planning and availability.
2.2. Booking Requirements:
– The person making the booking must be at least 18 years of age.
– The User is fully responsible for the accuracy and validity of all information provided in the reservation form (name, contact details, flight number, arrival time, number of passengers, luggage information, special requirements, etc.).
2.3. Confirmation:
– Upon receipt of booking, the Company will send a booking confirmation to the email address provided.
– The User is obligated to verify all details in the confirmation immediately. Any inaccuracies must be reported to the Company without delay; otherwise, the confirmed information shall be deemed correct and binding.
2.4. Payment:
– Payment of at least 30% of the total service amount is required as an advance to secure the reservation.
– Payment must be made via the payment link provided by the Company.
– Full payment may be required for bookings made within 48 hours of service.
– Accepted payment methods are specified on Our website.
2.5. Right to Refuse Booking: The Company reserves the right to refuse a reservation for any legitimate reason, including but not limited to capacity constraints or suspicious activity.

3. Flight Delays and Cancellation Rights (60‑Minute Threshold)

3.1. Flight Information: Users must provide accurate flight numbers and expected landing/pick‑up times at the time of booking.
3.2. Waiting Period Included: The Service price includes complimentary waiting time of up to 60 minutes after the official landing time of the aircraft (according to airport or airline records).
3.3. Flight Delays Over 60 Minutes:
If your flight is delayed by more than 60 minutes beyond the original scheduled landing time, the Company reserves the right to:
– cancel the transfer without any refund obligation, or
– offer to continue the Service with an additional charge or without an additional charge for extended waiting time and/or vehicle schedule adjustment.
3.4. User Notification and Acceptance:
– The Company will attempt to contact the User regarding the delay via phone and/or email.
– If the User does not respond within a reasonable timeframe or refuses the offered terms for continuation, the transfer will be considered cancelled by the User.
– Failure to respond may result in the full service charge being retained as a no‑show.
3.5. User Responsibility: Users must inform the Company immediately of any known flight delays, cancellations, or changes to their travel plans.

4. Vehicle Substitution and Flexibility

4.1. Minibus Service: When a minibus is specified in the booking, the Company will make reasonable efforts to provide this vehicle type.
4.2. Right to Vehicle Substitution:
The Company reserves the right to substitute the minibus with alternative vehicles under the following circumstances:
– technical difficulties, mechanical failure, or breakdown of the booked vehicle
– unavailability of the minibus due to operational reasons
– safety concerns or regulatory compliance requirements
– force majeure events (severe weather, road blockades, accidents, etc.)
– exceeding passenger capacity or luggage limitations
4.3. Two‑Vehicle Alternative (minibus or van not available):
– In cases where a minibus cannot be provided and the Company cannot accommodate all passengers and luggage in a single replacement vehicle, the Company may substitute the Service by using two separate vehicles (cars and/or vans) to complete the transfer.
– In cases where a van (kombi) is booked but cannot be provided for any operational or technical reason, the Company may also complete the transfer using two cars instead of one van.
In both situations, such substitution is considered a valid and complete fulfilment of the Service obligation.
4.4. No Penalty for Substitution:
– Any vehicle substitution, including the use of two vehicles instead of one minibus or one van, shall be provided at no additional cost to the User, provided the substitute vehicle(s) meet or exceed the capacity and comfort level of the originally booked vehicle.
– The User acknowledges that the primary objective is safe and timely transportation, and vehicle substitution does not reduce the quality or completeness of the Service.
4.5. User Notification: The Company will notify the User of any significant vehicle changes, where reasonably possible, prior to the Service date or at the earliest feasible time.

5. User Obligations and Responsibilities

5.1. Punctuality and Readiness:
– The User and all passengers must be ready at the designated pick‑up location at the confirmed time.
– The driver will wait up to 15–20 minutes at the agreed pick‑up point (except in airport pick‑ups where clause 3 applies). If the User or passengers are not present, this may be considered a no‑show.
5.2. Contact Information:
– The User must provide accurate contact phone numbers and be reachable on those numbers before and at the time of pick‑up.
– In case of any changes or delays, the User must contact the Company immediately.
5.3. Luggage and Baggage:
– Standard baggage allowance is one suitcase and one smaller carry‑on bag per person.
– Excess luggage, sports equipment, oversized items, or special cargo must be reported at the time of booking.
– The Company reserves the right to refuse unreported or excessively bulky baggage without refund.
5.4. Passenger Conduct:
– Passengers must behave respectfully and comply with the driver’s instructions and vehicle safety rules.
– No smoking, alcohol consumption, or use of drugs is permitted inside the vehicle.
– Passengers must not eat or drink anything likely to damage the vehicle or create hazards.
5.5. Passenger Responsibility: The User is responsible for all damage to the vehicle or its contents caused by the User or passengers through negligence or intentional acts.

6. Cancellation and Refund Policy

6.1. User‑Initiated Cancellations: Cancellations must be submitted in writing (email) or through the agreed communication channel.
6.2. Cancellation Fees:
– More than 48 hours before Service: full refund of paid amount or credit for future use.
– 24 to 48 hours before Service: 50% of the booking amount is non‑refundable; the remaining balance will be refunded.
– Within 24 hours before Service: 100% of the booking amount is non‑refundable.
– No‑Show (failure to appear at the pick‑up location without prior notice or cancellation): 100% of the booking amount is forfeited.
6.3. Refund Processing:
– Approved refunds will be processed within 15 business days from the cancellation date.
– Refunds will be credited to the original payment method used for the booking.
6.4. Company‑Initiated Cancellations:
– The Company may cancel or postpone Services due to force majeure events, severe weather conditions, road closures, strikes, official authority interventions, or other circumstances beyond reasonable control.
– In such cases, the User’s paid amount will be refunded in full, or the Service will be rescheduled at no additional cost.

7. Company’s Rights and Obligations

7.1. Professional Service: The Company commits to providing passenger transportation services professionally, safely, and in accordance with all applicable Croatian laws and regulations.
7.2. Vehicle Standards:
– All vehicles used for the Service are registered and properly insured in accordance with Croatian legal requirements.
– Vehicles are regularly maintained and meet safety standards.
– Mandatory insurance for passengers is included in the price of the Service, as required by law.
7.3. Liability Limitations – the Company is not liable for:
– delays caused by traffic congestion, road conditions, accidents, or adverse weather
– delays or changes caused by airport operations, security procedures, or official authority decisions
– damage or loss arising from force majeure events (natural disasters, strikes, wars, pandemics, etc.)
– User’s failure to appear on time, missed flights, or missed connections caused by the User’s actions or negligence
– damage to or loss of luggage or personal belongings, except where the Company has formally accepted custody
7.4. Maximum Liability: The Company’s total liability for any claim arising from the provision of Services is limited to the amount paid by the User for the specific Service in question.
7.5. Luggage and Belongings: The Company is not responsible for the contents, loss, or damage to luggage or personal belongings of passengers unless the Company has explicitly assumed custody in writing. Passengers assume full responsibility for their belongings.

8. Special Requirements and Passenger Safety

8.1. Children and Car Seats:
– If traveling with children, the User must specify this at the time of booking and indicate if a car seat or booster seat is required.
– Car seats meeting EU safety standards will be provided upon advance request, subject to availability.
8.2. Passengers Under Influence or Misconduct:
The Company reserves the right to refuse boarding or terminate Services immediately if any passenger:
– appears to be under the influence of alcohol, drugs, or other substances
– engages in aggressive, threatening, abusive, or disruptive behavior
– poses a safety risk to the driver, other passengers, or traffic
– vandalizes or damages the vehicle
In such cases:
– the Service is deemed cancelled;
– the User is not entitled to any refund of paid amounts;
– the Company may seek compensation for any damage caused.

9. Data Protection and Privacy

9.1. Personal Data Collection: The Company collects and processes personal data (name, contact information, travel details) solely for the purpose of executing the booked Services, processing payments, and communicating with customers.
9.2. Data Protection:
– Personal data is processed in accordance with applicable Croatian and EU data protection regulations (including GDPR).
– Data will not be shared with third parties except where necessary for Service execution (e.g., partner operators or drivers) or as required by law.
9.3. User Rights: Users have the right to access, correct, or request deletion of their personal data in accordance with applicable data protection laws, as well as other rights provided by GDPR.

10. Complaints and Dispute Resolution

10.1. Complaint Procedure:
– In case of any issues with the Service, the User should contact the Company as soon as possible via phone or email.
– Formal complaints must be submitted in writing (email) within 7 days from the Service date.
– Timely notice is essential to enable the Company to investigate and address concerns.
10.2. Company Response:
– The Company will acknowledge receipt of complaints within 2 business days.
– A detailed response will be provided within 14 days, where reasonably possible.
10.3. Dispute Resolution:
– The parties agree to attempt to resolve disputes amicably and in good faith.
– If no resolution is reached, disputes shall be subject to the jurisdiction of the competent courts in Split, Croatia, and governed by Croatian law and applicable EU regulations.

11. Applicable Law and Jurisdiction

11.1. Governing Law: These Terms are governed by the laws of the Republic of Croatia and, where applicable, by regulations of the European Union.
11.2. Competent Court: Any disputes arising from these Terms, the booking, or provision of Services shall be resolved by the competent court with jurisdiction in Split, Croatia, or as otherwise determined by mandatory consumer protection law.
11.3. EU Consumer Rights: Where the User qualifies as a consumer under EU law, mandatory consumer protection provisions shall apply, and the User may not be deprived of legal protections granted under EU directives.

12. Contact Information

We are DAMI, obrt za prijevoz putnika i usluge
Business Owner: Denis Mijatović
Address: Put Kozjaka 23, Kaštel Gomilica 21213, Croatia
Website: airport-split-transfers.com
Email: [email protected]
Phone: +385 95 835 0143

13. Final Provisions

13.1. Entire Agreement: These Terms constitute the entire agreement between the User and the Company regarding the provision of Services and supersede all prior negotiations, understandings, and agreements.
13.2. Severability: Should any provision of these Terms be found invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, or, if not possible, shall be severed, while all other provisions remain in full effect.
13.3. No Waiver: Failure of the Company to enforce any right or provision shall not constitute a waiver of such right or provision.
13.4. Amendment: The Company may amend these Terms at any time with notice to Users (including by publishing an updated version on the website). Continued use of Services constitutes acceptance of the amended Terms.